Privacy Policy
This Privacy Policy explains how TributeView (“TributeView”, “we”, “us” or “our”) collects, uses and shares information when businesses use TributeView, including tributeview.com and partner editions offered through granite companies (the “Service”). It should be read with our Terms of Service.
1. Who this covers
The Service is used by businesses in the memorial trade, such as monument dealers and granite companies, and by their staff (“Users”). Users may also enter information about the families they serve. We do not sell to consumers and we do not contact families.
2. Information we collect
Account information. Business name, contact name, email address, phone number and account details, provided by you when you sign up, or by a granite company or its customer portal when you sign in through it (for example, your customer number with that granite company).
Content you submit. Names, dates, epitaphs and other wording; images you upload, such as photographs, portraits, drawings, sketches and catalogue pages; and the Previews generated from them.
Usage information. Which designs you view and preview, the number of previews created, program and plan status, and similar activity within the Service.
Device and log information. IP address, browser type, device information, pages requested, dates and times, and diagnostic information, collected automatically for security and to keep the Service running.
Payment information. If you subscribe to a plan, payment details are collected and processed by our payment processor. We receive limited information such as the card type, last four digits and billing status, not your full card number.
3. How we use information
- to provide the Service, including generating Previews from your wording, our designs and your uploaded images;
- to create and manage accounts, sign you in, and administer programs offered through granite companies;
- to bill for plans and additional previews;
- to provide support and send service messages about your account;
- to protect the Service, prevent misuse and fraud, and enforce our Terms;
- to understand how the Service is used and to maintain, develop and improve it, including our design library and preview quality; and
- to comply with law and respond to lawful requests.
Uploaded images may also be used as described in our Terms of Service, including the rights granted to TributeView in section 4. We do not use facial recognition or create biometric identifiers from images.
4. Family information
When you enter a family’s names, dates or epitaph, or upload a portrait, you do so as the business serving that family. You are responsible for having the family’s permission to provide this information to us. We use family information only to create and store your Previews and to operate the Service. It is visible to your business account and is never used by us to contact or market to families.
5. How we share information
We do not sell personal information, and we do not share it for cross-context behavioural advertising. We share information only as follows:
- Service providers that host, store, secure and process data for us, including cloud hosting and storage providers, artificial-intelligence image-generation providers that create Previews, email providers and payment processors. They may use information only to provide services to us.
- Your granite company. If you access TributeView through a granite company, that company may receive your account details and usage information, such as the number of previews created and program status, to administer its program.
- Legal and safety. When we believe disclosure is required by law, or necessary to protect the rights, property or safety of TributeView, our Users or others.
- Business transfers. In connection with a merger, acquisition, financing or sale of assets, subject to the commitments in this policy.
- With your direction. For example, when you download or share a Preview with a family.
6. Cookies
We use cookies and similar technologies that are needed to sign you in, keep your session secure and remember your choices, such as the family you are working with. We do not use advertising cookies on the Service.
7. Retention
We keep account information while your account is active and for a reasonable period afterwards for legal, accounting and security purposes. Previews, family details and uploaded images are kept while they are needed to provide the Service and as described in our Terms, after which they may be deleted. Log information is kept for a limited period for security and diagnostics.
8. Security
We use administrative, technical and physical safeguards designed to protect information, including encrypted connections, access controls and signed, expiring sign-in links. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your sign-in links and codes confidential.
9. Your choices and rights
You can ask us to access, correct or delete personal information we hold about you, or to close your account, by contacting us at the address below. Depending on where you are located, you may have additional rights under applicable law, such as the right to know what information we collect and to request its deletion. We will respond as required by law and will not discriminate against you for exercising your rights. If you are a family member whose information was entered by a dealer, you may contact that dealer or contact us directly.
10. Children
The Service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
11. Where data is stored
The Service is operated from the United States, and information may be processed in the United States and in other countries where our service providers operate.
12. Changes
We may update this Privacy Policy from time to time. We will post the updated policy here with a new effective date and, where appropriate, notify you through the Service.
13. Contact
Questions or requests about privacy can be sent to [email protected].